TERMS AND CONDITIONS

By using the 111SKIN website, you are acknowledging that you have read, understand and agree to be bound by these rules, which include our privacy policy. From time to time, we may modify our these to which the content and services available are subject so we ask that you continually review when visiting our website. Acceptance of these terms & conditions does not affect your statutory rights, except so far as legitimately excluded.  


CODES & PROMOTIONS

Each subscriber to the newsletter receives a code to enjoy 10% off full price products on the website. It doesn't include any kit or set. This code can be used only once. It cannot be used in conjunction with any other offers and is not valid during the Sale.

The delivery fee is not included, final amount to be paid by the customer. The delivery can take up to 3 weeks after the order has been processed.

Complimentary Y Theorem Day Cream Deluxe 15 ml & 3 Phase Anti Blemish Booster Deluxe 10ml: Promotion is applicable on orders placed until Thursday 14th October at 6PM GMT. Receive a complimentary Y Theorem Day Cream Deluxe 15ml & 3 Phase Anti Blemish Booster Deluxe 10ml when you spend over €235. Offer added at checkout. This offer cannot be used in conjunction with any other offers. Offer is subject to availability whilst stocks last. The delivery fee is not included, final amount to be paid by the customer. 111SKIN reserves the right to modify or cancel this promotion at any time without notice.


DELIVERY OPTIONS

Prices shown are inclusive of UK Value Added Tax but do not include other taxes which may be applied in your jurisdiction.

  • Europe:
    • Express Delivery (1-3 business days) - €15 / Free on orders over €150
    • Spain, Portugal, Greece, Croatia and Italy* - EU (1-2 Business Days) - €15 / Free on orders over €150
    • *Your order will be delivered by Fedex (YSDS). You will also receive a confirmation email upon receiving the order
    • Gift Wrap €7
  • UK and Channel Islands:
    • UK Standard Delivery (2-3 business days) - €5 / Free on orders over €50
    • UK Express Delivery (Next business day if ordered by 12pm GMT) - €8 / Free on orders over €100
    • Gift Wrap €7
  • USA:
    • US Express delivery (1-3 business days) - €15 / Free on orders over €150
    • US Express delivery with Gift Wrap (1-3 business days) - €25 / €7 on orders over €150
    • Gift Wrap €7
  • Australia:
    • Express Delivery (2-3 business days) - €25 / Free on orders over €200
    • Gift Wrap €7
  • Rest Of The World:
    • Express Delivery (2-3 business days) - €25 / Free on orders over €200
    • Gift Wrap €7

We ask that you allow up to 20 working days if delays occur.

NB Shipping to the following countries are currently on hold: China and Russia.

Orders posted to countries outside of the UK may be subject to import charges. 111SKIN accepts no responsibility for these. It is the responsibility of the customer to provide necessary documentation and to liaise with customs in order to ensure accurate delivery.

While we make every effort to always deliver within our estimated times, due to the high volume of orders during the Sale or Christmas holiday, delivery may be longer.

Estimated delivery: 5 to 10 working days.


RETURNS & CLAIMS

Return your online order to our Distribution Centre within 28 days of purchasing your order for a full refund. Sale products can be returned within 14 days.

Russia: Please contact customercare@111skin.com within 14 days of receipt of goods for return label.

Westway Warehouse
Unit 1, Rectors Lane
Pentre, Deeside, CH5 2DH
United Kingdom

Returns will be processed within 5 days, this may vary during busy periods.

Items received outside of our 28 days return period will be returned to you.

Allow 5-10 working days for refunds to appear in your account.

Please note, we monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your 111skin account.

If you made your purchase through a partnered retail location, then any return or claims will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

For security reasons, we are unable to accept hand-carried returns.

For any claims, you can contact us by email at customercare@111skin.com.

Please note, will analyse every claims received within 28 days after that your order has been received. Any claims or exchange request older than 28 days after the order has been delivered won't be considered.


REFUND POLICY

The refund policy is for goods purchased on the website, by mail, over the telephone or by fax or post. If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. 111SKIN Ltd hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within twenty-eight days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund. Once your product has been received we will contact you via email to let you know we have received it. We will issue you a refund within 5 days and it normally takes 5-10 days for your bank to receive the funds.

If you return a product or products in an order, then you must also return any exclusive offer/gift with purchase (GWP) that you may have received with that order or you will be charged the full value of the GWP.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at enquiries or by calling us on the following number 0208 103 9111 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.

On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of tender.

Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

To improve our service, please let us know the reason for returning any goods.

Return the parcel by RECORDED DELIVERY to the following address: West Way Warehousing Unit 1, Rectors Lane Industrial Estate Rectors Lane, Pentre Deeside. Clwyd CH5 2DH.

For security reasons, we are unable to accept hand-carried returns to our head office and distribution centre.

111SKIN Ltd cannot be held responsible for returned goods that do not reach our Returns Department.


PAYMENT

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. Payments are made through 3D secure transaction. The cardholder's address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to 111SKIN Ltd, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.


E-GIFT CARDS

Redeem: 111SKIN e-Gift Cards may be used as payment for purchases at www.eu.111skin.com. E-Gift Cards may not be used in stores or for in-store/treatment services. eGift Cards cannot be exchanged or redeemed for cash. If your order amount exceeds the value of the eGift Card, you must pay for the amount in excess with a valid form of payment. eGift Cards will be e-mailed to the recipient after the full order has been processed and payment has cleared. Shipping costs are applicable on products purchased with a e-Gift Card.

Returns: If you return products purchased using an e-Gift Card as one of the payment methods, the value of the return up to the amount of the initial e-Gift Card payment will be credited to a new e-Gift Card. Orders including e-Gift Cards can only be made with credit/debit cards.

Lost Or Stolen E-Gift Cards: Please safeguard your e-Gift Card. If you eGift Card is lost or stolen, you should immediately contact Customer Care.

Limitations: Promotional offers and discounts may not be applied to the purchase of eGift Cards and purchases of eGift Cards will not be used to satisfy promotional thresholds.

Delivery & Requirements: We are not responsible for eGift Cards that are undeliverable or not received due to your failure to correctly enter the recipient’s email address. Please check to make sure that the email address of the recipient is correct and contact Customer Care if you suspect that the recipient did not receive his/her e-Gift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address. Sometimes a recipient’s email address is correct, but he or she does not access the eGift Card within a reasonable period after the requested delivery date.


ORDER NOTIFICATION

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, then we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at enquiries@111skin.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.


CANCELLATION RIGHT

Once an order has been placed, unfortunately we are unable to cancel or change it. However, we offer free returns on all orders within 28 days in case you change your mind.

For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our Customer Service department customercare@111skin.com.


LEGALLY BIDING CONTRACT

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.


INSPECTING DELIVERY

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Your statutory rights are not affected.


111SKIN 1st

MEMBERSHIP ELIGIBILITY AND OVERVIEW: 1ST is available to individuals for their personal use only and is limited to one account per individual. No purchase is necessary to join 1ST. The Loyalty Programme may not be used for any business or commercial purpose and we may refuse to create an account for any reason.

By joining 1ST, you (The individual) agree that you read, understood the Terms and Conditions of participating and for any changes that we may make in the future. You also understand that the processing of your personal data will be in accordance with our Privacy Policy. If you do not agree to these Terms, our website Privacy Policy and our website Terms and Conditions, you cannot participate in the 1ST.

Joining: By creating a 111SKIN account on the website, you will be automatically enrolled in 1ST. When creating an account, you are required to provide your name, email address and to create a password to join. You may also have the opportunity to provide us with your mailing address, birth date and mobile phone number, but this information is optional. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the website.

Only one 1ST account may be associated with a single member and a single email address. In the event of a dispute over ownership of the membership account, the member will be deemed to be the authorised account holder of the email address submitted at the time of joining. For purposes of these Terms, the “authorised account holder” is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organisation that is responsible for assigning email addresses for the domain associated with the submitted email address.

How 1st Works: 1ST is a way in which we reward and thank our loyal customers for purchasing our products and for participating in certain brand experiences on our website. You can reach loyalty tiers by making eligible purchases or taking certain other actions on the website. For your purchase to qualify for revenue under 1ST, you must have joined and be signed into your account at the time of purchase. Once you reach a certain loyalty tier and/or accrue a certain level of revenue, you may be eligible for certain benefits and rewards applicable to that tier, which benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to reach loyalty tiers will be posted on the website or may be published through other media (e.g. in social media etc.).

1ST is a tier-based programme determined by the amount of revenue a member has earned within a single 12-month period on eligible purchases and through qualifying activities, beginning on the date when you join. There are 4 tiers:

  • Tier 1: Booster
  • Tier 2: Silver
  • Tier 3: Rose Gold
  • Tier 4: Black Diamond

When you join, you’ll automatically be placed in Tier 1, Booster, and you will be eligible for all the benefits Tier 1 members receive. Once you accrue revenue of at least €1,200 in your first year, you’ll be automatically moved up to Tier 2, Silver. If you accrue €2,000 or more in your first year, you’ll qualify for Tier 3, Rose Gold and if you accrue €3,000, you will qualify for Tier 4, Black Diamond.

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. Your tier accrued revenue will be eligible for 12 months.

To accrue revenue online, you must be enrolled in 1ST and be signed into your 111SKIN account at the time of purchase. If your membership in 1ST is terminated for any reason and you join in a new account, any purchases made prior to the date you join in a new account do not qualify. Currently, only purchases made on the website are eligible for 1ST. Purchases made in department stores, specialty stores, airport stores and retail stores (even if owned by us) are not eligible for 1ST at this time. If this changes, we will update these Terms.

Members accrue benefits for every £1 spent on qualifying purchases on the website. Qualifying purchases include regular priced merchandise and exclude gift cards, discounts, shipping, and delivery charges, and/or other excluded charges specified by us from time-to-time. All benefits earned from purchases on the website are pending until your order is despatched. Allow up to 30 days for revenue to be added to your account.

Benefits accrued are valid for one year from your 1ST year. This is the anniversary of the date you enrolled in 1ST and occurs on a 12-month cycle. On your anniversary date each year, your balance resets to zero (0) and you start accumulating new benefits and earning new rewards.

Rewards and benefits earned through 1ST have no cash value, are non-transferable, and you have no property rights in or to rewards or other benefits. Tier status credited to your account will be decreased or reversed, as applicable, if part or all of a purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole but reasonable discretion. The sale, barter, transfer, or assignment of any rewards benefits, or points offered through 1ST, other than by us, is expressly prohibited.

Rewards cannot be exchanged or returned for another product or service or a monetary refund.

The products and services available through 1ST and any samples that we may provide to you are for personal use only. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

111SKIN is not responsible for rewards and/or benefits lost or redeemed due to fraudulent activity by you or any third party.

If you have concerns that a purchase or other activity was not properly applied to your account, you should contact customercare@111skin.com. Your email must specify your name and email address, the date of the activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date of purchase or other activity which took place. We are not responsible for late notifications about purchases or other activities not being credited to an account.

Rewards can only be redeemed on the website and only with a product purchase, unless otherwise noted by 111SKIN.

Communications: By joining 1ST, you will be automatically subscribed to receive, and you consent to receive related emails, including marketing emails.

Termination And Modification: 1ST and its benefits are offered at our sole discretion. We reserve the right to change benefits, how you accrue revenue and reach each tier and how we evaluate and reward your eligible purchases and/or other 1ST activity in our sole discretion at any time. We reserve the right to place limits on the number of purchases or activities that are eligible for 1ST and/or for any given tier, the number or types of rewards or benefits that you may receive or earn in any given tier, in each time period or for the duration of the loyalty programme, and/or any combination thereof. Except where prohibited by applicable law, we may, in our discretion, cancel, modify, restrict or terminate these Terms and/or 1ST or any aspect or feature of 1ST at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits.

We reserve the right to exclude you from or to discontinue your participation in 1ST and to audit your account at any time, in our sole but reasonable discretion. If we suspect illegal activity, fraud, misrepresentation, abuse, or violation of these Terms, we reserve the right to take appropriate legal action.

Contact Us: For information about the 1ST and your membership, email customercare@111skin.com. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also provide answers to helpful frequently answered questions in our FAQs.